What does it really take to modernise payments across a complex global business? In this practical case study, AccessPay and NSG Group reveal how they tackled outdated systems, poor cash visibility, and fragmented processes to create a centralised payments factory supporting 48 subsidiaries across 17 countries.
Join this session to hear how the team managed change, overcame resistance, and built an automated scalable solution that continues to deliver time savings, control, improved accuracy, and job satisfaction.
Key takeaways:
- The importance of thorough planning and involving the right people early
- How to manage internal resistance and build support for change
- Why long-term resilience is critical to transformation success
Speakers
Tim Livock
SVP Enterprise Sales at AccessPay
Chartered Engineer by trade, Tom Livock has 30 years of Enterprise sales experience with global businesses. Tom joined AccessPay as one of the earliest hires, seeing the potential for it to become a rising star of FinTech. Tom’s instant passion for solving complex payments integration challenges with finance and treasury leaders has helped the company grow by multitudes and win milestone clients like ITV, RS Group, and Primark.
Louise Graham
COO | Head of Institute at IFOL
Louise has worked in financial operations for over 30 years and started her career at The Walt Disney Company in London. Since then, she has worked for companies including Santander, Carphone Warehouse, Costa Coffee and FCDO Services, which is part of the Foreign Office. Louise joined IFOL as Chief Operating Officer in April 2025 and is responsible for leading and developing IFOL’s global education and membership strategy as well as its professional development offerings internationally.
SVP Enterprise Sales at AccessPay
Chartered Engineer by trade, Tom Livock has 30 years of Enterprise sales experience with global businesses. Tom joined AccessPay as one of the earliest hires, seeing the potential for it to become a rising star of FinTech. Tom’s instant passion for solving complex payments integration challenges with finance and treasury leaders has helped the company grow by multitudes and win milestone clients like ITV, RS Group, and Primark.
COO | Head of Institute at IFOL
Louise has worked in financial operations for over 30 years and started her career at The Walt Disney Company in London. Since then, she has worked for companies including Santander, Carphone Warehouse, Costa Coffee and FCDO Services, which is part of the Foreign Office. Louise joined IFOL as Chief Operating Officer in April 2025 and is responsible for leading and developing IFOL’s global education and membership strategy as well as its professional development offerings internationally.
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