Speaker: Ravi Mathavan

Within every finance operating model (current state and target), teams need to operate ‘finance processes and controls’ alongside the ‘service delivery’ design. Combining these specific operating model components, to shape a culture of service excellence, requires teams at every level to explore, understand and connect some basic concepts, to build ‘cultural capabilities’ that can withstand the test of time for their organisations.  It can also be fun and rewarding for everyone involved!